Is my tray sturdy enough to carry to the freezer without support?

No, our trays are made with a flexible silicone so that the casts you get from them can be removed without injury. We suggest getting a tray to stick underneath them so that they can be stiff enough to carry. or pouring directly in the freezer once placed. Above is a video of the flexibility and ease of removal in the pug tray


Customizations

Our goal is to provide you with a custom, handcrafted product with a relatively quick turn around time.   Like a fine dining restaurant, we want to keep our menu small but each item artisan crafted from top quality ‘ingredients’!  Here is a guideline of what we can and cannot do to make the collar a perfect fit for you


Do you offer custom designs?

We do not offer fully custom designs. We do welcome suggestions for new designs


Shipping and Returns

Shipping and turn around time

All orders are shipped to the customers choice on checkout. Each order comes with tracking.   Each piece is handcrafted and custom-made after you order.  Please expect 2-8 weeks for your order to be brought to life and shipped to you. 

We are not responsible for lost/stolen or delayed packages.  We will do our best to rectify situations as they arise. 


International Shipping

We ship internationally. You will be responsible for any customs charges and import tax. We cannot mark the package at a lower value than purchased.

We are not responsible for custom’s duties on foreign orders.  A tracking number is not available for international orders. 


Refunds and Repairs

We understand that purchasing a Cool Dog Trays, LLC product is an investment, we want each piece that leaves our workshop to be special and made to last. If you have any issues with your product please contact us!  

If, in the course of normal and reasonable wear your product breaks due to one of the following circumstances we will repair or replace your product free of charge:
1. A rip occurs in the silicone within the first 6 months
We ask for a picture to be emailed to us of the break or damage done to your product.

While we will replace any product of ours that breaks under normal use, if your product has been subjected to any one of the following circumstances we reserve the right to refuse to repair/replace the product or to charge an agreed-upon fee. 
1.  Has been cut by an object. 
2.  Has been lost or stolen
We reserve the right to solely determine whether a product has been used under normal and reasonable wear.   Please send us pictures of the damage.   Each case will be handled individually so Please contact us no matter the circumstances of the damage!  We want to make sure you are happy with your product and are reasonable and willing to work with you!